How do I create an account?

You can log into Dendy Home Cinema using your Club Dendy member details or you can create a free account.

How long do I have to watch my film once I rent it?

Once rented, your film will be available in your account for 14 days. Once you press play, the watch window begins and you have 48 hours to watch the film as many times as you like.

How do I stream to my TV?

To stream a movie to your TV we recommend the following methods:

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers?

MacOS 10.12 or later.
Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.

Can I watch content on my iPhone/iPad?

Download the free Dendy Home Cinema player app from the App Store. You can stream content to any HDTV using Chromecast, or any Apple TV using Airplay.

Can I watch content on my Android Device?

Download the free Dendy Home Cinema player app from Google Play. You can stream content to any HDTV using Chromecast.

I can’t stream any of the content, what’s going on?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback.

What devices can I Chromecast from?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android mobile devices by downloading the Dendy Home Cinema player app from Google Play.

What if I need more assistance?

Need to contact us? Simply click on the Help widget on the bottom right corner of your browser.